General Description:

Plans, coordinates, and implements community-based programs including, but not limited to Indigent Cremation/Burial, Prescription Assistance, and Health Care Responsibility Act (HCRA) and services that enhance the quality of life for county residents. This position works closely with community partners, nonprofit organizations, and county departments to deliver outreach initiatives, public education programs, and community engagement activities. The role requires strong organizational, communication, and customer service skills and involves regular interaction with residents, community groups, and local stakeholders.

Essential Job Functions:

The following statements describe the principal functions of the job and its scope of responsibility but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned.

• Program management and implementation including receiving, logging, and reviewing client applications for assistance programs.
• Determines program eligibility using income and asset guidelines.
• Provide information, assistance and referrals to residents. 
• Support community engagement efforts including workshops, public meetings, and outreach events.
• Maintain program records, attendance data, and basic program performance reports.
• Collaborate with nonprofit organizations, community groups, and other county departments to support program goals.
• Develop and track annual program budget.
• Monitors monthly program expenditures in adherence to annual budget guidelines and requirements.
• Program evaluation.
• Community engagement. Represents the organization to external partners and community members.
• Acts as a liaison for citizen committee(s).
• Maintains program ledgers and prepares monthly reports as required.
• Coordinates with other individuals and organizations to exchange information and provide referrals and assistance.
• Maintains a professional and safe unit and work area adhering to established safety policies and the image desired for the organization.
• Follows consistently the Board policies and procedures.
• Responds productively to change and performs all other related tasks as directed.
• Responsible for administrative duties in support of the Community Programs department as needed.​​​​​​​

Knowledge, Skills, and Abilities:

• Knowledge of principles and practices of community outreach and public service programs.
• Knowledge of community resources and how to access resources.
• Knowledge of basic record keeping and administrative procedures.
• Knowledge of standard office software applications.
• Skills in communicating effectively with diverse populations and stakeholders.
• Skills in maintaining accurate records and preparing reports. Program management.
• Skills in managing multiple tasks and priorities.
• Ability to establish and maintain effective working relationships with residents, community partners, and staff.
• Ability to use standard office software.
• Ability to work collaboratively with community partners and internal departments.
• Ability to prepare complex reports and documents.
• Principles and practices of community outreach and public service programs.
• Basic record keeping and administrative procedures.
• Ability to make decisions in accordance with departmental rules, regulations and policy.​​​​​​​

Physical Skills:

Must be able to remain in a stationary position for 50% of the time. Must be able to frequently position self to reach files and other office items located on low shelves. Must be able to inspect and assess daily email and postal mail correspondence. Frequently communicates with the clients, community stakeholders, general public, and co-workers. Must be able to communicate effectively and change accurate information. Frequently operates various types of office equipment to include, but not limited to a computer, adding machine and copy machine.
Occasionally ascends/descends stairs. Rarely moves materials and office equipment weighing up to 25 lbs. Constantly works in an indoor environment. Rarely works in inclement outdoor weather conditions. Rarely operates motor vehicle for up to (4) hours continuously or intermittently.

Education & Experience:

Bachelor’s degree from an accredited college or university in Public Administration, Social Work, Communications, or a related field preferred. One (1) year of experience in community outreach, customer services, or public service preferred. An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. High school diploma and four (4) years of human or social services program management may be substituted for bachelor’s degree.​​​​​​​

Licenses, Certifications, or Registrations:

Must possess and maintain a valid Florida driver license.

Other job-related requirements:

 Disaster Essential.

THE HIGHLANDS COUNTY BOARD OF COUNTY COMMISSIONERS
Does not Discriminate on the basis of age, race, sex, religious belief, color, national origin, disability/handicap, gender, gender identity, sexual orientation, genetics or any other legally protected group/class. We are proud to be a drug free workplace. Screening tests for illegal drug use may be required as a condition of employment